Created 3 years ago, updated a year ago

Data with regard to all complaints received by the council in the 2016/17 financial year.

A complaint is any expression of dissatisfaction of our services. Individuals may consider that:

  • They have not been treated with courtesy and fairness
  • They are unhappy about the standard of service they have received
  • We have failed to provide a service to which they are entitled
  • They are unhappy about the action taken by the council

Statutory and Corporate complaints regarding Adult Social Care are reported separately and included here on a separate dataset.

More information about complaints and the council's complaints process can be found on our website

From 31/03/2016
To 30/03/2017
All complaints across the council is all delivery units at all stages of the 3 Stage process.

About this dataset


Tags:
Topics:
Licence:

UK Open Government Licence (OGL v3)

Update Frequency:

Annually

Next Update Due:

1st May 2018

Next Review Date:

1st May 2018

Retention Period:

5 years

Service Area:

Information Management Team

Unit:

Commissioning

UK Open Government Licence (OGL v3)

Annually

1st May 2018

1st May 2018

5 years

Information Management Team

Commissioning