Complaints - received 2015-16

Data with regard to all complaints received by the council in the 2015/16 financial year.

A complaint is any expression of dissatisfaction of our services. Individuals may consider that:

• They have not been treated with courtesy and fairness
• They are unhappy about the standard of service they have received
• We have failed to provide a service to which they are entitled
• They are unhappy about the action taken by the council

More information about complaints and the council's complaints process can be found on our website