All complaints across the council is all delivery units at all stages of the 3 Stage process.
Data with regard to all complaints received by the council in the 2016/17 financial year.
A complaint is any expression of dissatisfaction of our services. Individuals may consider that:
- They have not been treated with courtesy and fairness
- They are unhappy about the standard of service they have received
- We have failed to provide a service to which they are entitled
- They are unhappy about the action taken by the council
Statutory and Corporate complaints regarding Adult Social Care are reported separately and included here on a separate dataset.
More information about complaints and the council's complaints process can be found on our website