Complaints - received 2017-18

Created 2 years ago, updated a year ago

Data with regard to all complaints received by the council in the 2017/18 financial year for both London Borough of Barnet and the Barnet Group.

A complaint is any expression of dissatisfaction of our services. Individuals may consider that:

  • They have not been treated with courtesy and fairness
  • They are unhappy about the standard of service they have received
  • We have failed to provide a service to which they are entitled
  • They are unhappy about the action taken by the council

More information about complaints and the council's complaints process can be found on our website