Complaints - received 2014-15

Created 5 years ago, updated a year ago

Data with regard to all complaints received by the council in the 2014/15 financial year.

A complaint is any expression of dissatisfaction of our services. Individuals may consider that:

  • They have not been treated with courtesy and fairness
  • They are unhappy about the standard of service they have received
  • We have failed to provide a service to which they are entitled
  • They are unhappy about the action taken by the council

More information about complaints and the council's complaints process can be found on our website

All complaints across the council is all delivery units at all stages of the 3 Stage process.