Data with regard to all complaints received by the council in the 2017/18 financial year for both London Borough of Barnet and the Barnet Group.
A complaint is any expression of dissatisfaction of our services. Individuals may consider that:
- They have not been treated with courtesy and fairness
- They are unhappy about the standard of service they have received
- We have failed to provide a service to which they are entitled
- They are unhappy about the action taken by the council
More information about complaints and the council's complaints process can be found on our website
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