Log detailing corrective action required for all complaints at Stage 3 of the process in 2014.
Stage 3 is the final stage of escalation for complaints. All such complaints response will are coordinated by the Corporate Customer Complaints Officer with oversight from the Chief Executive.
More information about complaints and the council's complaints process can be found on our website
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Corrective action for Stage 3 Complaints - 2014Jan — Dec 2014