The London Borough of Barnet has entered into 2 major new contracts that will save the Barnet taxpayer over £165m over 10 years, and deliver a wide range of service improvements to Barnet residents.

As part of the Council’s commitment to transparency, we have published the contract with Capita plc to provide the services that make up the Customer and Support Group contract (formerly New Support Customer Services Organisation (NSCSO) project).

The contract and associated schedules constitute 2,084 pages.

The Contract Schedules have been updated to reflect the return to the council of Finance and Strategic HR services on 1 April 2019.

A guide to the contents of the contract is also published with a summary of reasons why some information has been redacted against each section of the contract.

Please note that these contracts are the intellectual property of the London Borough of Barnet and Trowers and Hamlins. No part of the contracts may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, or by any information storage and retrieval system without express prior written permission from both the council and Trowers and Hamlins. Any unauthorised use of these contracts without permission, particularly for commercial gain, will constitute an actionable breach of copyright.

Last Update
5 years ago  
Retention Period
1 days
Service Area
Commercial
Unit
Commissioning
33 files
Contract overview (12.27 kB)Aug 2013 — Aug 2023

A guide to the contents of the CSG contract

Redacted information - CSG contract (337.42 kB)Aug 2013 — Aug 2023

Schedule of redacted information and refusal notice.

Contract (1.33 MB)Aug 2013 — Aug 2023

Contract body and schedules

Schedule 1 - Corporate Programmes (348.21 kB)Aug 2013 — Aug 2023

Corporate Programmes output specification

Schedule 1 - Customer Services (847.00 kB)Aug 2013 — Aug 2023

Customer Services output specification

Schedule 1 - Estates (686.21 kB)Aug 2013 — Aug 2023

Estates output specification

Schedule 1 - Finance (1.72 MB)Aug 2013 — Aug 2023

Finance output specification

Schedule 1 - Human Resources (3.68 MB)Aug 2013 — Aug 2023

Human Resources output specification

Schedule 1 - Information Systems (773.03 kB)Aug 2013 — Aug 2023

Information Systems output specification

Schedule 1 - Procurement (726.90 kB)Aug 2013 — Aug 2023

Procurement service output specification

Schedule 1 - Revenues & Benefits (1.14 MB)Aug 2013 — Aug 2023

Revenues & Benefits output specification

Schedule 2 - Revenues & Benefits (1.93 MB)Aug 2013 — Aug 2023

Revenues & Benefits Service Delivery Plan

Schedule 2 - Insight  (1.57 MB)Aug 2013 — Aug 2023

Enterprise-Wide Insight service delivery plan

Schedule 2 - Corporate Programmes (1.64 MB)Aug 2013 — Aug 2023

Corporate Programmes service delivery plan

Schedule 2 - Customer Services (4.59 MB)Aug 2013 — Aug 2023

Customer Services service delivery plan

Schedule 2 - Estates (2.33 MB)Aug 2013 — Aug 2023

Estates service delivery plan

Schedule 2 - Finance (1.70 MB)Aug 2013 — Aug 2023

Finance service delivery plan

Schedule 2 - Human Resources (1.90 MB)Aug 2013 — Aug 2023

Human Resources service delivery plan

Schedule 2 - Information Systems (5.04 MB)Aug 2013 — Aug 2023

Information Systems service delivery plan

Schedule 2 - Procurement (1.89 MB)Aug 2013 — Aug 2023

Procurement service delivery plan

Schedule 2 - Schools (2.94 MB)Aug 2013 — Aug 2023

Schools service delivery plan

Schedule 2 - Schools - Appendix 2 (91.13 kB)Aug 2013 — Aug 2023

Schools service delivery plan Appendix 2

Schedule 2 - Transformation (6.37 MB)Aug 2013 — Aug 2023

Transformation service delivery plan

Schedule 2 - Transition (1.29 MB)Aug 2013 — Aug 2023

Transition service delivery plan

Schedule 2 - Transition - Appendix 1 (110.68 kB)Aug 2013 — Aug 2023

Detailed Transition Plan

Schedule 4 - Appendices (1.71 MB)Aug 2013 — Aug 2023

Payment and Performance Mechanism appendices

Schedule 35 - Tier 1 (280.55 kB)Aug 2013 — Aug 2023

Service Provider Commitments - Tier 1

Schedule 35 - Tier 2 (163.70 kB)Aug 2013 — Aug 2023

Service Provider Commitments - Tier 2

Schedule 35 - Tier 3 (372.04 kB)Aug 2013 — Aug 2023

Service Provider Commitments - Tier 3