Customer Service Quarterly KPI Underlying Data Q1 2016-17

Created 3 years ago, updated 3 years ago

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee.

It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the full level of email and webform contact across the council’s services.

spreadsheet
From
31/03/2016
To
29/06/2016
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.