This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality...
The council budget and capital programme contains the budget and council tax report approved by council each year. The revenue budget covers the estimated annual running costs of council services, including employees, premises and supply costs, and income from grants and customer charges. The capital programme set out our plans for investment in buildings, roads, equipment and other assets, and how...