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Performance
  • Updated 2 years ago

    Customer Service Quarterly KPI Underlying Data Q1 2016-17

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated 3 years ago

    Service Users in receipt of Adult Social Care

    London Borough of Barnet
    Table shows number of service users in receipt of services (both costed and non-costed packages of care), during the period, provided or commissioned by London Borough of Barnet; by service user category, service type, financial year and age group. Figures may not add up due to rounding.                                                     1. Values are rounded to the nearest 5     ...
  • Created 3 years ago

    Quarterly Performance Report Q1 2016-17

    London Borough of Barnet
    The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
  • Created 3 years ago

    End of Year Performance Report 2015-16

    London Borough of Barnet
    The end of year 2015/16 performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
  • Created 3 years ago

    Quarterly Performance Report Q4 2015-16

    London Borough of Barnet
    The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
  • Updated 3 years ago

    Customer Service Quarterly KPI Underlying Data Q3 2015-16

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...
  • Updated 3 years ago

    Customer Service Quarterly KPI Underlying Data Q4 2015-16

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...
  • Updated 3 years ago

    Freedom of Information Performance - 2015/16

    London Borough of Barnet
    Corporate performance by month against the statutory 20 working day target for requests under the Freedom of Information Act 2000. More information about the Act can be found on our website.
  • Created 3 years ago

    Quarterly Performance Report Q3 2015-16

    London Borough of Barnet
    The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
  • Updated 3 years ago

    Customer Service Quarterly KPI Underlying Data Q2 2015-16

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...