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Capita
  • Created a year ago

    Customer Service Quarterly KPI Underlying Data Q3 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated a year ago

    Customer Service Quarterly KPI Underlying Data Q2 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated a year ago

    Customer Service Quarterly KPI Underlying Data Q1 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated a year ago

    Customer and Support Group (CSG) contract

    London Borough of Barnet
    The London Borough of Barnet has entered into 2 major new contracts that will save the Barnet taxpayer over £165m over 10 years, and deliver a wide range of service improvements to Barnet residents. As part of the Council’s commitment to transparency, we have published the contract with Capita plc to provide the services that make up the Customer and Support Group contract (formerly New Support Customer Services Organisation (NSCSO) pr...
  • Updated a year ago

    Customer Service Quarterly KPI Underlying Data Q4 2016-17

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated 2 years ago

    Customer Service Quarterly KPI Underlying Data Q3 2016-17

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Created 2 years ago

    Customer Service Quarterly KPI Underlying Data Q2 2016-17

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated 2 years ago

    Customer Service Quarterly KPI Underlying Data Q1 2016-17

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated 2 years ago

    Customer Service Quarterly KPI Underlying Data Q3 2015-16

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...
  • Updated 2 years ago

    Customer Service Quarterly KPI Underlying Data Q4 2015-16

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...