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Customer Services PerformanceCustomer Services Performance

London Borough of Barnet
Created 2 months ago
The attached report provides information regarding Customer Service Performance. The first tab provides information on the Key Performance Indicators and other Performance Indicators The second page provides a more detailed view of this data The third tab provides telephony information by service The fourth tab provides information on Members enquiriesThe attached report provides information regarding Customer Service Performance. The first tab provides information on the Key Performance Indicators and other Performance Indicators The second page provides a more...

Customer Service Quarterly KPI Underlying Data 2019-20 Customer Service Quarterly KPI Underlying Data 2019-20

London Borough of Barnet
Updated 4 months ago
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes ...

LBB Performance Data 2019/20LBB Performance Data 2019/20

London Borough of Barnet
Updated 2 years ago
As part of the new Corporate Plan (Barnet 2024), each Theme Committee produced an Annual Delivery Plan for 2019/20 which identified performance indicators. Performance indicators are reported quarterly and can be found below. More information about the delivery plans can be found here. Performance indicators are reported to the following committees. More information and context can be found below: Adults and Safeguarding Committee Child...As part of the new Corporate Plan (Barnet 2024), each Theme Committee produced an Annual Delivery Plan for 2019/20 which identified performance indicators. Performance indicators are reported quarterly and can be found b...

LBB Performance Reporting 2017/18LBB Performance Reporting 2017/18

London Borough of Barnet
Updated 2 years ago
The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee 2019/20 Performance data can be found here 2018/19 Performance data can be found hereThe quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contr...

Customer Service Quarterly KPI Underlying Data 2018-19Customer Service Quarterly KPI Underlying Data 2018-19

London Borough of Barnet
Updated 3 years ago
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes ...

Customer Service Quarterly KPI Underlying Data Q1 2017-18Customer Service Quarterly KPI Underlying Data Q1 2017-18

London Borough of Barnet
Updated 3 years ago
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes...

Customer Service Quarterly KPI Underlying Data Q4 2017-18Customer Service Quarterly KPI Underlying Data Q4 2017-18

London Borough of Barnet
Created 3 years ago
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes ...

Customer Service Quarterly KPI Underlying Data Q3 2017-18Customer Service Quarterly KPI Underlying Data Q3 2017-18

London Borough of Barnet
Created 4 years ago
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes...

Customer Service Quarterly KPI Underlying Data Q2 2017-18Customer Service Quarterly KPI Underlying Data Q2 2017-18

London Borough of Barnet
Updated 4 years ago
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes...

Customer Service Quarterly KPI Underlying Data Q4 2016-17Customer Service Quarterly KPI Underlying Data Q4 2016-17

London Borough of Barnet
Updated 5 years ago
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes...