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KPI
  • Updated 6 months ago

    LBB Performance Reporting 2017/18

    London Borough of Barnet
    The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
  • Created a year ago

    Customer Service Quarterly KPI Underlying Data Q3 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated a year ago

    Customer Service Quarterly KPI Underlying Data Q2 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated a year ago

    Customer Service Quarterly KPI Underlying Data Q1 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated a year ago

    Customer Service Quarterly KPI Underlying Data Q4 2016-17

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated a year ago

    Quarterly Performance Report Q4 2016-17

    London Borough of Barnet
    The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
  • Updated a year ago

    Quarterly Performance Report Q3 2016-17

    London Borough of Barnet
    The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
  • Updated a year ago

    Quarterly Performance Report Q2 2016-17

    London Borough of Barnet
    The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
  • Updated 2 years ago

    Customer Service Quarterly KPI Underlying Data Q3 2016-17

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Created 2 years ago

    Customer Service Quarterly KPI Underlying Data Q2 2016-17

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...