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Performance
  • Updated 4 days ago

    Customer Service Quarterly KPI Underlying Data Q1 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated 10 days ago

    Internal Audit and Internal Audit and CAFT (Corporate Anti-Fraud Team) Reviews

    London Borough of Barnet
    Internal Audit provide independent and objective assurance to the Council, its Members, the Strategic Commissioning Board (including the S151 Officer) to support them in discharging their responsibilities under S151 of the Local Government Act 1972, relating to the proper administration of the Council’s financial affairs.   Internal Audit ensure a positive culture of internal control improvement, effective risk management and good gover...
  • Updated 2 months ago

    Freedom of Information Performance - 2018/19

    London Borough of Barnet
    Corporate performance by month against the statutory 20 working day target for requests under the Freedom of Information Act 2000. More information about the Act can be found on our website.
  • Updated 3 months ago

    Freedom of Information Performance - 2017/18

    London Borough of Barnet
    Corporate performance by month against the statutory 20 working day target for requests under the Freedom of Information Act 2000. More information about the Act can be found on our website.
  • Created 5 months ago

    Customer Service Quarterly KPI Underlying Data 2018-19

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...
  • Created 5 months ago

    Customer Service Quarterly KPI Underlying Data Q4 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the f...
  • Updated a year ago

    LBB Performance Reporting 2017/18

    London Borough of Barnet
    The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
  • Created a year ago

    Customer Service Quarterly KPI Underlying Data Q3 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated a year ago

    Customer Service Quarterly KPI Underlying Data Q2 2017-18

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
  • Updated 2 years ago

    Customer Service Quarterly KPI Underlying Data Q4 2016-17

    London Borough of Barnet
    This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...