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- Updated 2 months ago
LBB Performance Reporting 2017/18
London Borough of BarnetThe quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
× 4 (123.77 kB) - Updated 2 months ago
Internal Audit and Internal Audit and CAFT (Corporate Anti-Fraud Team) Reviews - 2017/18
London Borough of BarnetInternal Audit provide independent and objective assurance to the Council, its Members, the Strategic Commissioning Board (including the S151 Officer) to support them in discharging their responsibilities under S151 of the Local Government Act 1972, relating to the proper administration of the Council’s financial affairs. Internal Audit ensure a positive culture of internal control improvement, effective risk management and good gover...
× 7 (2.85 MB) - Updated 3 months ago
Freedom of Information Performance - 2017/18
London Borough of BarnetCorporate performance by month against the statutory 20 working day target for requests under the Freedom of Information Act 2000. More information about the Act can be found on our website. (350 B) - Created 7 months ago
Customer Service Quarterly KPI Underlying Data Q3 2017-18
London Borough of BarnetThis provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ...
(213.08 kB) - Updated 7 months ago
Customer Service Quarterly KPI Underlying Data Q2 2017-18
London Borough of BarnetThis provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ... (3.14 MB) - Updated 7 months ago
Customer Service Quarterly KPI Underlying Data Q1 2017-18
London Borough of BarnetThis provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ... (3.14 MB) - Updated 10 months ago
Customer Service Quarterly KPI Underlying Data Q4 2016-17
London Borough of BarnetThis provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the ... (3.25 MB) - Updated a year ago
Quarterly Performance Report Q4 2016-17
London Borough of BarnetThe quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee (91.66 kB) - Updated a year ago
Adult Social Care Service User Survey Results 2014/15
London Borough of BarnetValidated results from the statutory Adult Service User survey 2014/15 for London Borough of Barnet. (17.14 kB) - Updated a year ago
Adult Social Care Service User Survey Results 2015/16
London Borough of BarnetValidated results from the statutory Adult Service User survey 2015/16 for London Borough of Barnet. (11.72 kB)