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  • Updated 10 months ago

    Complaints - received 2017-18

    London Borough of Barnet
    Data with regard to all complaints received by the council in the 2017/18 financial year for both London Borough of Barnet and the Barnet Group. A complaint is any expression of dissatisfaction of our services. Individuals may consider that: They have not been treated with courtesy and fairness They are unhappy about the standard of service they have received We have failed to provide a service to which they are entitled They are unhap...
  • Updated 10 months ago

    Complaints - received 2016-17

    London Borough of Barnet
    Data with regard to all complaints received by the council in the 2016/17 financial year. A complaint is any expression of dissatisfaction of our services. Individuals may consider that: They have not been treated with courtesy and fairness They are unhappy about the standard of service they have received We have failed to provide a service to which they are entitled They are unhappy about the action taken by the council Statutory and...
  • Updated 10 months ago

    Complaints - received 2015-16

    London Borough of Barnet
    Data with regard to all complaints received by the council in the 2015/16 financial year. A complaint is any expression of dissatisfaction of our services. Individuals may consider that: They have not been treated with courtesy and fairness They are unhappy about the standard of service they have received We have failed to provide a service to which they are entitled They are unhappy about the action taken by the council More informat...
  • Updated 10 months ago

    Complaints - received 2014-15

    London Borough of Barnet
    Data with regard to all complaints received by the council in the 2014/15 financial year. A complaint is any expression of dissatisfaction of our services. Individuals may consider that: They have not been treated with courtesy and fairness They are unhappy about the standard of service they have received We have failed to provide a service to which they are entitled They are unhappy about the action taken by the council More ...
  • Updated 4 years ago

    Corporate Complaints - Corrective action at Stage 3 2014

    London Borough of Barnet
    Log detailing corrective action required for all complaints at Stage 3 of the process in 2014. Stage 3 is the final stage of escalation for complaints. All such complaints response will are coordinated by the Corporate Customer Complaints Officer with oversight from the Chief Executive. More information about complaints and the council's complaints process can be found on our website
  • Updated 4 years ago

    Libraries usage data 2013-14

    London Borough of Barnet
    Library user profiles library catchment area profiles LBB libraries service usage data