Barnet Council’s adult social care service, part of the Adults and Health directorate, provides statutory social care services including: individual care and support; safeguarding; information and advice; preventative services; assessments under the Mental Health Act (MHA 1983, amended 2007) and the Mental Capacity Act (MCA 2005). Social Care Direct acts as the front door for new adult social care enquiries...
The attached report provides information regarding Customer Service Performance. The first tab provides information on the Key Performance Indicators and other Performance Indicators The second page provides a more detailed view of this data The third tab provides telephony information by service The fourth tab provides information on Members enquiries
Library Stock Summary Details the amount of physical book stock held in Barnet Libraries on a given date. Columns Local authority – Barnet Library name – each item has a home location on our library management systems which is where the book should be found if it is not on loan Count date – in format YYYY-MM-DD Type – the item type as stored in...
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality...
As part of the new Corporate Plan (Barnet 2024), each Theme Committee produced an Annual Delivery Plan for 2019/20 which identified performance indicators. Performance indicators are reported quarterly and can be found below. More information about the delivery plans can be found here. Performance indicators are reported to the following committees. More information and context can be found below: Adults and Safeguarding Committee Children,...
The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee 2019/20 Performance data can be found here 2018/19 Performance data can be found here
The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Financial Performance and Contracts Committee Policy and Resources Committee Adults and Safeguarding Committee Assets, Regeneration and Growth Committee Children, Education & Safeguarding Committee Community Leadership and Libraries Committee Environment Committee Housing Committee 2019/20 Performance data can be found here 2017/18 Performance data can be found here
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality...
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality...
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality...