This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality...
This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality...
The quarterly performance of the measures of success outlined in the council's Corporate Plan. Further information can be found at the following links: Corporate Plan and performance Reporting guide Performance and Contract Management Committee
Validated results from the statutory Adult Service User survey 2014/15 for London Borough of Barnet.
Validated results from the statutory Adult Service User survey 2015/16 for London Borough of Barnet.
Tables showing number of completed reviews during the year, by primary care need and age. Data is from historic statutory returns. Figures are rounded to nearest 5. 2014/15 and 2015/16 figures are based on historic RAP return definitions, but are not fully validated as RAP returns were discontinued in 2013/14. Figures may not add up because of rounding. The total...
Tables showing number of clients receiving self directed support and/or direct payments during the year, by age group. Data is from historic statutory returns. Figures are rounded to nearest 5.
Tables showing referral routes of new contacts to adult social care and numbers of referrals handled solely at point of contact. Data is from historic statutory returns. Figures are rounded to nearest 5. 2014/15 figures are based on historic RAP return definitions, but are not fully validated as RAP returns were discontinued in 2013/14. Figures may not add up because of rounding.
Tables showing number of service users in receipt of community care services during the year, by primary care need and age. Data is from historic statutory returns. Figures are rounded to nearest 5. 2014/15 and 2015/16 figures are based on historic RAP return definitions, but are not fully validated as RAP returns were discontinued in 2013/14.The figures for the number...
Tables showing number of clients for whom assessments were completed and outcomes by demographic groups. Data is from historic statutory returns. Figures are rounded to nearest 5. 2014/15 and 2015/16 figures are based on historic RAP return definitions, but are not fully validated as RAP returns were discontinued in 2013/14. Figures may not add up due to rounding.