This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee.

It is recognised that the email volumes recorded do not reflect the total number of emails received by the council as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the full level of email and webform contact across the council’s services

UK Open Government Licence
Last Update
9 years ago  
Retention Period
1 year
Service Area
Customer Services
Unit
CSG
1 file
Q3 2014-15 Customer Services data (4.24 MB)Sep — Dec 2014

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee