The attached report provides information regarding Customer Service Performance. The first tab provides information on the Key Performance Indicators and other Performance Indicators The second page provides a more detailed view of this data The third tab provides telephony information by service The fourth tab provides information on Members enquiries

(19.20 MB)

#Customer services#Performance#KPI+ 3 more...

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Commitee.

(937.47 kB)

#Customer services#Contact centre#Telephony+ 4 more...